InfoServ Now Offers Live Chat

6/24/2010

Nashville, Tenn.:  InfoServ, the official information service of The United Methodist Church, now offers an online “Live Chat” feature that allows customers to communicate directly with representatives. Launched June 1, 2010, “Chat with InfoServ” encourages real time conversations between members, church pastors, agency staff and others with questions about The United Methodist Church.
 
InfoServ is a ministry of United Methodist Communications. Started in 1974 as a “reference desk” for those who have questions about United Methodist beliefs, worship practices, positions on social issues, local church questions and more, InfoServ averages about 1,700 inquiries a month.
 
In August 2009, the agency announced that InfoServ would discontinue phone support and transition to only e-mail and online service to provide better stewardship of resources, while continuing to offer high quality service. Over the past several years, at least 60% of contacts with InfoServ have come via e-mail. Comparisons of satisfaction levels, as shown in customer surveys, indicated that e-mail provides an effective means for assisting consumers. Additional information and “frequently asked questions” were also added to the website to provide a self-service option that customers can access anytime.
 
“This “Live Chat” feature restores an immediate person-to-person connection with those who depend on InfoServ for answers to their questions about The United Methodist Church,” said the Rev. Larry Hollon, chief executive of United Methodist Communications. “Not only is it customer-friendly, it is budget-friendly as we continue to provide answers quickly, accurately and economically.”
 
Customers are able to submit questions via e-mail at infoserv@umcom.org. Answers to the most frequently asked questions are also available online at infoserv.umc.org.